Every purchase from the Elite Generators is unconditionally guaranteed.
If you are not completely satisfied with your purchase, you may return it for
an exchange or refund within 30 days of the date of purchase.
· We provide free return shipping on any items that are defective or
damaged.
· Non-Returnable items include: Quantity Discounts, Large Orders, or
Close-out Items.
· Returns must be received before a replacement item is sent. You may,
however, place a second order for the replacement item and we will give a refund
upon receiving your return.
· To return an item, please contact us for an RA number (Return
Authorization). Please Note: Products returned without an RA number will
be refused. Please allow 2-3 weeks processing time on all product returns.
· To process your request for an RA number, we will need Your Name,
Order Number, Item Number, and Reason for Return.
· The returned item must include the original product packaging,
warranty information, owners manuals, instruction books and all parts. Be
sure to package the return items carefully to prevent damage in transit.
· The RA number must be clearly marked on the package, but please
Do Not write on the product boxes.
· Any items returned without an RA number, original packaging, owner's
manual, warranty information or in non-useable condition may void your 30-day
money-back guarantee and the product will be returned to you. This includes
defective items. In addition, the Elite Generators is not responsible for
lost or damaged packages you return.
Restocking Fee:
Items returned that can't be re-sold as new and in its original packaging may
be charged a 10% minimum restocking fee. All return items are subject to inspection.
The minimum restocking fee may apply to large quantity returns and returns not
sent back to our Returns address. Items must be shipped within 10 days after
receiving an RMA number. Items not received within this time period will be
subject to the minimum 10% restocking fee.
To Cancel Your Order:
If you wish to cancel your order, please contact us as soon as possible. Your
name and order number will be required for us to cancel your order. You may
also cancel your order by contacting a customer service representative at (425) 392-5099.
Please Note: You will be responsible for all shipping costs if you cancel your
order after it has been shipped. Please allow us 24 hours to determine order status with the manufacturer prior to us processing the cancellation request. It make take 2-4 days for a credit to appear with your credit card company.
Elite Generators
offers live support to answer all your questions about portable
generators, electric generators,
Guardian generators,
or any other type of generator.. To speak to someone about a generator
just call toll free 800-591-0127 (Mon-Fri, 8am-5pm Pacific). We have
generator service representatives available to answer questions about
all types of generators.
You can also email sales@elitegenerators.com
Thank you for visiting
Elite
Generators, and please don't hesitate to contact us if you are looking
for a specific generator that you don't see on our site. We will work
with you to deliver the product you are looking for.
So take a look around and view
the numerous portable generators,
electric generators, home
generators, and top brand Guardian Generators,
Winco Generators and many more.
